A pioneer quality wine business admired globally for out attitude to serving customers through dedicated people...
Lifelong Customer relationships through best products and services
- New customer areas
- CSI (Customer Service Index)
- Customer retention / repeat business
- New customer base / growth
- Volume and value per product
- Volume and value per area
- Export vs Local
Highly Competent and Dedicated People
- Preferred employer
- Performance excellence (Performance management goals vs actual)
- Career Management
- Training and Development
- Recognition and reward
Commitment to Delivering Sustained Stakeholder Value
- Shareholder value
- Turnover
- Operating Expenses
- Gross profit (EVA)
- Product costing
VALUES - What we believe in and uphold in all our daily actions
- Fair, honest and ethical in all our dealings
- Stong, humble "family" business
- Environmentally friendly
- Sense of community
- Building sound and strong relationshops
- Innovation and continuous improvement
- Quality as a way of life
- Unity in teamwork